We do not offer returns or refunds unless and until the product is damaged. Requirements to apply for a refund.

  1. You must have a unboxing video as proof.
  2. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  3. Returns to be made within 3 days of delivery.

Not eligible

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  2. Any item that is returned more than 3 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and the credit will be refunded to your source account.

For COD Orders , refunds will be processed within 7-10 business days.

How to return an order :
You will first have to send an unboxing video, video should be continuous and not in parts.

Kindly send unboxing video to contactpenwala@gmail.com

You will have to ship the order back to us after your unboxing video is approved.
Shipping address will be sent to you on your email.
Return shipping charges upto ₹100 will be reimbursed.